1. INTRODUCTION AND SCOPE

GRESBOND by Kajaria ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.gresbondbykajaria.com), use our mobile application ("Gresbond Rewards"), or interact with our products and services.

By accessing our Website or providing your information to us, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Website and services.

This Privacy Policy applies to:

• All visitors, users, and customers of our Website;
• Participants in the "Gresbond Rewards" loyalty program;
• Individuals who contact us via phone, email, or through our contact forms;
• Dealers, contractors, masons, and business partners.

2. INFORMATION WE COLLECT

We collect different types of information depending on how you interact with us. This includes:

2.1 Personal Information You Provide Voluntarily

When you register, place an inquiry, or use our services, we may ask you to provide:

• Full name (individual or business entity);
• Email address;
• Phone number (mobile or landline);
• Physical address (billing, shipping, or office location);
• Company name and GSTIN (for dealers and business partners);
• Payment information (processed securely through third-party gateways; we do not store full payment details);
• User-generated content such as reviews, feedback, or survey responses.

2.2 Information Automatically Collected

When you browse our Website, we may automatically collect certain technical data, including:

• IP address and geolocation (country/city level);
• Browser type and version;
• Operating system and device type;
• Pages viewed, time spent, and clickstream data;
• Referring/exit URLs;
• Date and time of access.

2.3 Information from Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect Website functionality.

3. HOW WE USE YOUR INFORMATION

We use the collected information for the following legitimate business purposes:

• To provide and manage services: Process orders, inquiries, registrations, and reward program enrollments;
• To communicate with you: Respond to your questions, send order confirmations, shipping updates, and service notifications;
• To improve our products and Website: Analyze usage patterns, troubleshoot technical issues, and enhance user experience;
• To personalize content: Show relevant product recommendations, promotions, and localized offers;
• To operate the Gresbond Rewards program: Track points, manage redemptions, and send program-related communications;
• To conduct marketing and promotions: Send newsletters, special offers, and event invitations (only with your consent, where required by law);
• To ensure security and compliance: Detect and prevent fraud, enforce our Terms of Use, and comply with applicable legal obligations.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use the following types of cookies:

Cookie TypePurposeEssential/Strictly NecessaryEnable core Website functions such as login, shopping cart, and secure access.Performance/AnalyticsCollect anonymous data about how visitors interact with our Website (e.g., Google Analytics).FunctionalityRemember your preferences, such as language and region.Targeting/AdvertisingDeliver personalized advertisements and track campaign effectiveness.

You can choose to accept or reject cookies through your browser settings. Please note that rejecting essential cookies may prevent you from using certain features of our Website.

5. HOW WE SHARE YOUR INFORMATION

We value your trust and do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Partners

We engage trusted third-party vendors to perform functions on our behalf, such as:

• Payment processing and fraud prevention;
• Shipping and logistics;
• IT hosting, cloud storage, and maintenance;
• Email and SMS communication platforms;
• Analytics and marketing assistance.

These partners are contractually obligated to use your information only to provide the requested services and to maintain strict confidentiality.

5.2 Legal Compliance and Protection

We may disclose your information if we believe in good faith that such action is necessary to:

• Comply with applicable laws, regulations, or legal processes;
• Respond to requests from government or regulatory authorities;
• Protect the rights, property, or safety of GRESBOND by Kajaria, our users, or the public;
• Investigate and prevent fraud, security breaches, or other unlawful activities.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy commitments.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.